JOB REDESIGN TO INCREASE JOB SATISFACTION
Workers must have three psychological
states to feel motivated:
- perceive their work as meaningful
- associate a sense of responsibility with the job
- have knowledge of results or feedback on their efforts
Five core characteristics are added to
these three states. According to Hackman and Oldhams’s job characteristics
model, any job can be understood in terms of five basic descriptors[1]:
1)
Skill variety – the degree to which the job requires
a variety of skills and talents
2)
Task identity – the degree to which the job requires
completion of a whole and identifiable piece of work
3)
Task significance – the degree to which the job has
a substantial impact on the lives and work of other people
4)
Autonomy – the degree to which the job provides
substantial freedom, independence,
and discretion to the individual
5)
Feedback
– the degree to which the employee receives direct and clear information about
the effectiveness of his or her performance
[1] Hackman, J.R.
and G.R. Oldham, “Motivation through the design of work: test of a theory,” Organizational Behavior and Human
Performance, August 1976, pp. 250-279.
